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PRIVACY POLICY

Last updated: June 2026

 

PSI Training is committed to protecting your personal information. This notice explains how PSI Training collect, use, store and protect your data when you visit the PSI Training website, make an enquiry, enrol on a course, or attend training. PSI Training comply with the UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations (PECR).

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The data controller for PSI Training:

Name: Nicolette Pinkney

Address: 1 The Banks, Grimstead Road, Whaddon, Wiltshire, SP5 3EE

ICO Registration: ZA374765

Email: admin@psi-training.co.uk

Phone: 01722 238395

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1. What information PSI Training collect

When you contact us

  • Your name

  • Email address or phone number

  • The course or training you’re interested in

  • Any questions you ask or information you choose to share

When you enrol on a course

  • Full name and contact details

  • Professional background (if relevant)

  • Attendance records

  • Coursework or assessments (where applicable)

  • Payment information (processed securely by third‑party providers)

  • Any information required for accreditation or certification

Website visitors

The PSI Training website is hosted on Wix, which collects standard log data such as:

  • IP address

  • Browser type

  • Pages visited

  • Cookie preferences

This information does not identify you personally.

If you complete a contact form, your details are temporarily stored on Wix’s secure servers before being emailed to me.

 

2. Lawful bases for processing

Enquiries and bookings

  • Contract: to provide training services and manage your booking

  • Legitimate interests: to respond to your enquiry and manage course administration

Special category data (if provided)

Occasionally, you may share information about learning needs, accessibility requirements, or health‑related information. This is processed under:

  • UK GDPR Article 9(2)(a) – explicit consent

or

  • Article 9(2)(h) – necessary for the provision of support during training

Accreditation and certification

Where a course requires registration with a professional body (e.g., GHR), we process your data under:

  • Legitimate interests: to fulfil course requirements and issue certification

 

3. How your information is used

PSI Training use your information to:

  • Respond to enquiries

  • Process bookings and payments

  • Deliver training and CPD courses

  • Maintain attendance and assessment records

  • Issue certificates

  • Register you with accrediting bodies (where applicable)

  • Provide course updates or essential information

  • Maintain accurate financial and administrative records

PSI Trainingdo not use your data for marketing unless you have explicitly opted in.

 

4. How long PSI Training keep your information

  • Enquiry data: deleted after 6 months if you do not enrol

  • Course records (attendance, certificates): kept for 7 years

  • Assessment work (if applicable): kept for 3 years

  • Emails/text messages: deleted within 3 months unless needed for administration

  • Website form submissions: deleted once transferred to my secure system

All records are securely destroyed after the retention period.

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5. How your information is stored

PSI Training take data security seriously. PSI Training use:

  • Encrypted laptop and tablet

  • Password‑protected files

  • Secure cloud storage

  • Locked filing cabinet for paper documents

  • Two‑factor authentication on email accounts

  • GDPR‑compliant third‑party processors (Wix, payment providers, email services)

 

6. Sharing your information

PSI Training only share your information when necessary to provide training or certification, including:

  • Accrediting bodies (e.g., GHR)

  • Payment processors (e.g., Sum Up, Zettle, PayPal)

  • Website hosting and analytics providers (Wix)

  • Email service providers (Hostinger)

All third parties are GDPR‑compliant and only process data as instructed.

PSI Training do not sell or share your data for marketing.

 

7. Your rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (in some circumstances)

  • Restrict or object to processing

  • Receive a copy of your data in a portable format

To make a request, email admin@psi-training.co.uk.

 

8. Data‑protection complaints

If you believe your personal data has been mishandled, you can raise a complaint by emailing:

admin@psi-training.co.uk

PSI Training will acknowledge your complaint within 30 days and respond as quickly as possible.

If you are not satisfied with the PSI Training response, you can escalate your complaint to the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint

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9. Cookies and website analytics

The PSI Training website uses Usercentrics to manage cookie consent. You can view or change your cookie preferences at any time via the Cookie Settings link on this site.

You can read the Cookie Policy here:

Privacy Policy | Wix.com

 

10. Changes to this notice

This notice is reviewed regularly and updated when necessary. The latest version will always be available on this website.

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